In my last blog
I talked about personality assessment tools and how one in particular – Lumina
Spark – is taking a much more innovative and comprehensive approach by focusing
on traits, not types.
Lumina looks at
each individual as a unique combination of 24 qualities, some of which may be
in direct opposition to one another. We are, after all, complex characters. But
what does all of this mean, and how can you use this information to improve the
effectiveness of individuals, teams, organizations? This is the first in a series of blogs where
I’ll talk about some examples of how Lumina has helped individuals, teams and
organizations improve their communication, their leadership effectiveness,
their sales and, by extension, their overall business results.
Bringing new managers up to speed quickly can be a challenge
in and of itself, but when you are one of the world’s largest global
franchisors it can be especially daunting. Conveying policies, procedures and
brand across a variety of owner/manager cultures is one thing. Add to that
creating an environment for success – both with internal colleagues and
external customers – and it becomes much more complex.
When Lumina Spark was added to the company’s 3-day
orientation program, the job got easier. Starting with a foundation of
self-awareness, participants learned how to “speed read” others and adjust
their interactions to more quickly build rapport and make a connection. They
role played typical retail scenarios looking for clues such as body language,
tone, and content of conversation to guide them in the appropriate approach to
the other person to achieve a positive outcome. Speed reading helped them
communicate more effectively, accelerate rapport and increase their ability to
meet the customer’s needs. It set the stage for their sales success.
If you’d like to learn more about how Lumina can help your
organization, please contact me for your local Lumina Learning Affiliate. You can reach me at RebeccaBales@luminalearning.com.
Lead on,
Rebecca
